Terms of service
Terms and Conditions
Last updated: 09/02/2026
This agreement applies as between you, the user of this website (“you”, “User”), and C² Human Factors Ltd (“we”, “us”, “our”), the owner and operator of this website.
By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must stop using the website immediately.
No part of this website constitutes a contractual offer capable of acceptance. Your purchase of Services constitutes a contractual offer, which is accepted by us when we send you an order confirmation email.
1. Definitions and Interpretation
In these Terms and Conditions, the following definitions apply:
Account
The personal information, login credentials, and payment details used to access paid Services or restricted areas of the website.
Content
All text, graphics, images, audio, video, software, data compilations, and other information appearing on or forming part of this website.
Facilities
Any online tools, services, or information made available through the website.
Services
The provision of online education and training content, including access to digital courses, learning materials, assessments, and related educational services delivered via the C² Human Factors e-learning platform.
Payment Information
Details required to purchase Services, including payment card or billing information.
Premises
Our place of business in Chinnor, England.
System
Any online communication infrastructure made available through the website.
User / Users
Any person accessing the website who is not an employee of C² Human Factors Ltd.
Website
www.c2humanfactors.com and any associated sub-domains unless expressly excluded.
We / Us / Our
C² Human Factors Ltd, a company registered in England and Wales (Company Number 16595673).
2. Age Restrictions
Persons under the age of 18 may access the website and Services only with the knowledge and consent of a parent or legal guardian. Any Payment Information must be provided by, or with the express permission of, a parent or legal guardian.
3. Business Customers
These Terms and Conditions also apply to customers procuring Services in the course of business.
4. Intellectual Property
All Content on the website, unless uploaded by Users, is the property of C² Human Factors Ltd or relevant third parties and is protected by UK and international intellectual property laws.
You may not reproduce, copy, distribute, store, or reuse material from this website without our express written permission unless permitted by law.
The use of software tools, technologies, or services to support content production does not affect ownership of intellectual property unless expressly stated otherwise.
5. Third-Party Intellectual Property
All intellectual property rights in third-party materials remain the property of their respective owners and may not be reused without permission.
6. Use of AI-Generated Visual Content
Certain visual imagery used across C² Human Factors Ltd courses, learning materials, and website content has been generated with the assistance of artificial intelligence tools (including ChatGPT), under the direction and control of C² Human Factors Ltd.
All educational content, course structure, learning objectives, Human Factors frameworks, instructional design, and written materials are the original intellectual property of C² Human Factors Ltd. Artificial intelligence tools were used solely to support the creation of visual assets and did not contribute to the development of course concepts, teaching methodology, or substantive content.
7. Fair Use
Material may be reused without permission where exceptions under the Copyright, Designs and Patents Act 1988 apply.
8. Links to Other Websites
This website may contain links to third-party websites. We have no control over, and accept no responsibility for, their content.
9. Links to This Website
You may link to the homepage of this website without permission. Deep linking requires our express written consent.
10. Use of Communications Facilities
Users must not submit unlawful, abusive, discriminatory, or offensive content, impersonate others, or use communication systems for spam or unauthorised mass communication.
We reserve the right to monitor, retain, and manage communications in accordance with applicable law.
11. Accounts
Users are responsible for maintaining the confidentiality of their Account details. We accept no liability for unauthorised access resulting from user negligence.
12. Termination
We reserve the right to suspend or terminate Accounts at our discretion where these Terms are breached.
13. Services, Pricing, and Availability
We reserve the right to amend pricing, availability, and descriptions of Services. Prices applicable at the time of order will apply.
14. Orders and Provision of Services
A binding contract is formed only when we send an order confirmation email. Services are provided with reasonable skill and care.
15. Cancellation and Cooling-Off Period
Consumers have a statutory 14-day cooling-off period.
If you request immediate access to the Services during this period, you acknowledge that your right to cancel will be lost once Module 1 has been completed.
If cancellation occurs after Services begin but before completion of Module 1, payment will be calculated on a pro-rata basis.
16. Privacy
Use of this website is governed by our Privacy Policy, available at:
https://www.c2humanfactors.com/privacy
17. Data Protection
All personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy.
We may use personal data to:
Provide Services
Process payments
Communicate about Services (with consent)
We do not sell personal data to third parties.
18. Disclaimers
The Services are provided for educational and informational purposes only.
Completion of any course does not guarantee improved driving performance, reduced insurance premiums, or avoidance of accidents, and does not replace formal driving instruction or legal requirements.
19. Changes to These Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.
20. Availability
The website is provided “as is” and “as available”. We do not guarantee uninterrupted access.
21. Limitation of Liability
Nothing in these Terms excludes liability for death, personal injury, fraud, or other liability that cannot be excluded by law.
22. No Waiver
Failure to enforce any right does not constitute a waiver of that right.
23. Previous Terms
These Terms supersede all previous versions.
24. Third-Party Rights
These Terms do not confer rights on any third party.
25. Communications
All communications should be sent to:
[email protected]
26. Law and Jurisdiction
These Terms are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction.